Measuring patient satisfaction
Abstract
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1. Kash B, McKahan M. The evolution of measuring patient satisfaction. of. 2017;1(1):1-4.
2. Materla T, Cudney EA, Hopen D. Evaluating factors affecting patient satisfaction using the Kano model. Int J Health Care Qual Assur.2019;32(1):137-151. doi:10.1108/IJHCQA-02-2018-0056
3. Edwards P, Roberts I, Clarke M, DiGuiseppi C, Pratap S, Wentz R, Kwan I, Cooper R. Methods to influence response to postal questionnaires (Cochrane Methodology Review). The Cochrane Library. 2002;4.
4. Keulen MH, Teunis T, Vagner GA, Ring D, Reichel LM. The effect of the content of patient-reported outcome measures on patient perceived empathy and satisfaction: a randomized controlled trial. The Journal of hand surgery. 2018 Dec 1;43(12):1141-e1.
5. Hageman MG, Briët JP, Bossen JK, Blok RD, Ring DC, Vranceanu AM. Do previsit expectations correlate with satisfaction of new patients presenting for evaluation with an orthopaedic surgical practice?. Clinical Orthopaedics and Related Research®. 2015 Feb 1;473(2):716-21.
6. Wei J, Wang XL, Yang HB, Yang TB. Development of an in-patient satisfaction questionnaire for the Chinese population. PloS one. 2015 Dec 11;10(12):e0144785.
7. Kleiss II, Kortlever JT, Karyampudi P, Ring D, Brown LE, Reichel LM, Driscoll MD, Vagner GA. A Comparison of 4 Single-Question Measures of Patient Satisfaction. JCOM. 2020 Jan;27(1):41-48.
8. Hasson D, Arnetz BB. Validation and findings comparing VAS vs. Likert scales for psychosocial measurements. International Electronic Journal of Health Education. 2005;8:178-92.
9. Voutilainen A, Pitkäaho T, Kvist T, Vehviläinen‐Julkunen K. How to ask about patient satisfaction? The visual analogue scale is less vulnerable to confounding factors and ceiling effect than a symmetric Likert scale. Journal of advanced nursing. 2016 Apr;72(4):946-57.
10. Bleich SN, Özaltin E, Murray CJ. How does satisfaction with the healthcare system relate to patient experience?. Bulletin of the World Health Organization. 2009;87:271-8.
11. Patwardhan A, Spencer CH. Are patient surveys valuable as a service-improvement tool in health services? An overview. Journal of Healthcare Leadership. 2012 May 28;4:33-46.
2. Materla T, Cudney EA, Hopen D. Evaluating factors affecting patient satisfaction using the Kano model. Int J Health Care Qual Assur.2019;32(1):137-151. doi:10.1108/IJHCQA-02-2018-0056
3. Edwards P, Roberts I, Clarke M, DiGuiseppi C, Pratap S, Wentz R, Kwan I, Cooper R. Methods to influence response to postal questionnaires (Cochrane Methodology Review). The Cochrane Library. 2002;4.
4. Keulen MH, Teunis T, Vagner GA, Ring D, Reichel LM. The effect of the content of patient-reported outcome measures on patient perceived empathy and satisfaction: a randomized controlled trial. The Journal of hand surgery. 2018 Dec 1;43(12):1141-e1.
5. Hageman MG, Briët JP, Bossen JK, Blok RD, Ring DC, Vranceanu AM. Do previsit expectations correlate with satisfaction of new patients presenting for evaluation with an orthopaedic surgical practice?. Clinical Orthopaedics and Related Research®. 2015 Feb 1;473(2):716-21.
6. Wei J, Wang XL, Yang HB, Yang TB. Development of an in-patient satisfaction questionnaire for the Chinese population. PloS one. 2015 Dec 11;10(12):e0144785.
7. Kleiss II, Kortlever JT, Karyampudi P, Ring D, Brown LE, Reichel LM, Driscoll MD, Vagner GA. A Comparison of 4 Single-Question Measures of Patient Satisfaction. JCOM. 2020 Jan;27(1):41-48.
8. Hasson D, Arnetz BB. Validation and findings comparing VAS vs. Likert scales for psychosocial measurements. International Electronic Journal of Health Education. 2005;8:178-92.
9. Voutilainen A, Pitkäaho T, Kvist T, Vehviläinen‐Julkunen K. How to ask about patient satisfaction? The visual analogue scale is less vulnerable to confounding factors and ceiling effect than a symmetric Likert scale. Journal of advanced nursing. 2016 Apr;72(4):946-57.
10. Bleich SN, Özaltin E, Murray CJ. How does satisfaction with the healthcare system relate to patient experience?. Bulletin of the World Health Organization. 2009;87:271-8.
11. Patwardhan A, Spencer CH. Are patient surveys valuable as a service-improvement tool in health services? An overview. Journal of Healthcare Leadership. 2012 May 28;4:33-46.
| Files | ||
| Issue | Vol 8 No 2 (2021): Spring | |
| Section | Editorial(s) | |
| DOI | https://doi.org/10.18502/npt.v8i2.5118 | |
| Keywords | ||
| patient satisfaction quality of care health care system | ||
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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |
How to Cite
1.
Dimitrios T. Measuring patient satisfaction. NPT. 2020;8(2):88-90.
